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Faq

Our answers to frequently asked questions

We have collected a list of information in response to the most frequently asked questions.

However, our staff are available at Reception for further clarification and information.

The flats will be handed over to guests from 15.00 until 18.00 on the day of arrival. Our staff is available at the Reception for further clarification and information. If you check in after 19.00, there is an extra charge of € 50.00 to be paid. The flats must be checked out before 10.00 a.m. on the day of departure.

No, to make your booking easier and to allow you to plan in total security, we have made your stay totally flexible!

Final cleaning and midweek cleaning for stays of seven nights or more are included in the flat price. Extra cleaning request is charged of € 50,00 per service.

Before delivery, our staff will make sure that the entire flat, and in particular the kitchen corner, is perfectly clean, working properly and equipped with every item. It is therefore important to report to the Reception, within 24 hours of occupation, any missing or broken items from the inventory. After this deadline any damage will be charged.

Yes, you the number of people established has to be respected. The flat cannot be occupied by more people than the number of people stated in the booking. Yes, animals are allowed (up to 10 kg) with a supplemental charge of € 15.00 per day.

No. Smoking is not allowed inside the flats.

No, children must always be in the presence of their parents in the common areas of the Residence.

To ensure the peace and quiet of our guests, it is forbidden to make any disturbing noises, particularly in the afternoon and at night.

The safe must be left open before departure.

In the event of an emergency, please call 0182 472196.

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